Frequently asked questions

You have 14 days after receiving your order to register your return with us. After that, you have another 14 days to actually send the package.

Email hello@studiomaritime.com with your order number and which product you
wish to return. We will provide you with the return address and, where necessary, instructions
for packaging or transport.

You are responsible for the return shipping costs. If the error is ours, such as an incorrectly delivered item, transport damage, or a manufacturing defect, we will arrange and pay for the return shipment.

Yes. When you register, indicate which product you would like instead, and we will credit the amount towards your new order.

Once we receive your return and it's in good condition, we'll refund you within 14 days using the same payment method you used for the purchase. Your bank or credit card company may then need a few extra days. If it takes longer, please email us.

We will only refund the shipping costs for the outbound shipment in case of a full return, and only up to the amount of our standard shipping. In case of a partial return or free shipping, nothing is refundable.

That is our preference, and it best protects your product during transport. Is the box no longer available? Then pack it securely and protectively. Damage that occurs during the return shipment is at your own expense.

You can always unpack and inspect the product; that's what the cooling-off period is for. In case of use or damage that occurs after this, we may charge a depreciation.

Send valuable products insured and with track & trace, and keep your proof of shipment. The shipment remains your responsibility until the package reaches us.

Please email us within 3 business days of receipt with photos of the product and packaging, so we can still claim the damage with the carrier. We will arrange for a replacement or refund, at no cost to you.

No. Products that are custom-made or personalised for you, with engraving, a name or custom work, cannot be returned. This is also stated on the product page before you order.

Furniture and large items can only be returned by appointment. Please contact us first so we can arrange transport. If you cancel the purchase, the transport costs are for your account; if the fault is ours, we will pay. We will inform you of the costs in advance.

Same as above: register your return by email, and we will send you the return address and instructions. Any customs duties for the return shipment are at your expense.

Yes, you have the same 14-day cooling-off period, wherever you live. Please email us before returning anything, and we will arrange it together. We will estimate the shipping costs for you, send you the correct return address, and explain what needs to be stated on the customs declaration. If you state "returned goods" and include the original invoice, you will prevent your product from being taxed again upon import.

Please note that return costs from outside Europe can be high, depending on weight and destination. That's why that one email beforehand is also to your advantage: then you know exactly what to expect.

No, returns are always handled by the store where you made the purchase. We can only accept returns for orders from our own webshop.

No, returns are always handled by the store where you made the purchase. We can only accept returns for orders from our own webshop.

All products are covered by the statutory 2-year warranty, unless a longer warranty period is stated for a specific product or brand. Some manufacturers offer an additional warranty from the factory, such as Wempe, which provides an extra 1-year warranty.

In addition, specific warranty conditions may apply per brand. These may, for example, relate to which parts are covered by the warranty and what service or repair is offered.

If in doubt: always check the specific
warranty conditions of the brand in question or request them in advance.